Hanseong Motors, the official dealer of Mercedes-Benz, announced on the 11th that it will be the first in the imported car dealer industry to introduce a certified used car service called the ‘Home Service 3-Day Refund Policy’.
The ‘Home Service 3-Day Refund Policy’ allows customers who purchase a certified pre-owned Mercedes-Benz from Hanseong Motors to drive the vehicle for three days, and if they are unsatisfied, they can receive a full refund without penalty.
Hanseong Motors has confidence in the quality of its vehicles, which have passed Mercedes-Benz’s rigorous 198 certification procedures. With the introduction of this ‘Home Service 3-Day Refund Policy’, the company aims to further enhance the convenience and reliability of online purchases for its customers.
The vehicles eligible for the ‘Home Service 3-Day Refund Policy’ will be selected each month based on popular models from the Hanseong Motors Mercedes-Benz certified pre-owned car website, and customers can utilize the service through home service inquiries. After an advisor is assigned, consultations are conducted, and after completing payment and insurance procedures, the ‘Home Delivery Service’ will take place at the customer’s desired location.
The return and refund process for vehicles is also simple. Customers can freely test drive the vehicle and then communicate their intention to purchase. If they are dissatisfied with the chosen vehicle, they can return it on the final day of the three-day period. Customers seeking a refund can complete the vehicle return at the designated certified pre-owned car dealership, and their payment will be refunded within five days.
Hanseong Motors also offers various benefits for customers who purchase under the ‘Home Service 3-Day Refund Policy’. These benefits include ▲ free lifetime engine oil changes, ▲ free delivery services nationwide 24/7, ▲ a mug set for customers who complete consultations, and a chance to win a golf bag set through a lottery among purchasing customers.
Wolf Ausprung, the CEO of Hanseong Motors, stated, “With the introduction of the 3-Day Refund Policy, we have enhanced customer convenience by allowing them to easily experience and decide on certified pre-owned Mercedes-Benz vehicles online. We plan to continue to expand customer-centric innovative services that reflect our philosophy and values of prioritizing customers.”
In-sang Jin daedusj@autodiary.kr