Stellantis Korea has opened the first-ever integrated service center for the Jeep and Peugeot brands following its launch in South Korea. This initiative aims to secure momentum for brand consolidation growth and strengthen the network in southern Seoul.
The Seocho Jeep-Peugeot Service Center has been established to offer unified, high-quality services to all customers owning Stellantis brands through integrated operations of the brands under Stellantis Korea.
The Seocho Jeep-Peugeot Integrated Service Center is managed by KCC Auto Group, the official dealer for both Jeep (KCC Networks) and Peugeot (KCC Mobility). This innovative ‘shop-in-shop’ concept aims to enhance customer service satisfaction, with a focus on convenience and accessibility.
Located on the basement level 3 of Homeplus Namhyun (909 Gwacheon-daero, Gwanak-gu), the Seocho Jeep-Peugeot Integrated Service Center is conveniently positioned near Sadang Station, a central area in southern Seoul. This location addresses the high demand for services in the Dongjak, Gwanak, Seocho, and Gangnam areas, and it offers easy access via public transportation. The facility, being part of a large convenience complex, ensures ample parking space and allows visitors to enjoy shopping and cultural activities while receiving services.
With a total area of 845.02㎡ (approximately 256 pyeong), the Seocho Jeep-Peugeot Service Center is equipped with 10 work bays, capable of handling an average of 45 vehicles per day and 990 vehicles per month for general repairs, warranty services, and minor maintenance. Additionally, the center features a modern and sleek design for the customer-friendly waiting area that aligns with the new brand guidelines, ensuring visitors can enjoy a comfortable and pleasant service experience.
The opening of this integrated service center enables Stellantis Korea to establish 22 service points for Jeep and 14 for Peugeot across the country. Notably, Peugeot has recently added new service centers in Bundang and Seocho this year, while also operating recall centers in Songpa, as well as Guri and Yongin in Gyeonggi Province, to dynamically respond to growing service demands. Furthermore, since implementing new service procedures, Stellantis has witnessed a 19-point increase in its Net Promoter Score (NPS) since January, reflecting its commitment to enhancing customer satisfaction.
Jake Aumann, President of Stellantis Korea, stated, “By opening the Seocho Jeep-Peugeot Integrated Service Center, we have been able to provide significantly enhanced services to our customers in southern Seoul. We are continuously exploring new ways to delight our customers and will provide differentiated services through innovative ideas to help them maintain their vehicles in optimal condition.”
Lee Sang-jin daedusj@autodiary.kr