Volvo Cars Korea announced that it will recruit a customer evaluation panel from the 9th (Thursday) to the 17th (Friday). The purpose of this recruitment is to actively reflect customer voices to provide a better service experience.
To be eligible for the panel, customers must have purchased a new car through an official Volvo dealer for more than six months, be under warranty, or plan to visit one of the service centers in Bundang Pangyo, Dongdaemun, Mullae, Suwon, Gwangju, Haeundae, or Daegu for regular inspection between March and May. Customers participating in the evaluation panel will receive exclusive panel goods and various benefits, including a small honorarium.
Customers can apply for the evaluation panel through the Volvo Cars Korea ‘Hey Volvo’ app, and selected candidates will be notified individually in early March. Subsequently, selected participants will engage in various activities, including pre-training for monitoring evaluations, an online launch ceremony (April), service center visits and monitoring evaluations (April), roundtable discussions after monitoring (May), and an online closing ceremony (July).
Song Kyung-ran, Executive Director of Customer Service at Volvo Cars Korea, stated, “The point of intersection for the Swedish luxury presented by Volvo Cars begins with the services that greet our customers at the frontlines. We will listen to service perspectives from the customers’ viewpoint and strive to be recognized as the number one brand in service satisfaction once again in 2023.”
Meanwhile, Volvo Cars Korea ranked jointly first in the AS Service Satisfaction Survey conducted by research agency Consumer Insight last year. In this survey, Volvo Cars Korea received the highest score of 846, recognized for its investment efforts in customer satisfaction and service.
Lee Sang-jin daedusj@autodiary.kr