Kia has launched a dedicated care service for the launch of the EV9.
This program provides after-sales service throughout the entire lifecycle of the vehicle for customers who purchase the EV9.
Kia will utilize over-the-air (OTA) software updates to manage vehicle status, minimize visits to service centers by offering remote diagnosis, and assist with automatic emergency assistance and accident processing in the event of an airbag deployment.
The care service will also include the entire process of vehicle intake and release for maintenance.
If a visit to a service center is required, Kia operates a K-Delivery service that picks up the customer’s vehicle, performs maintenance, and then delivers it back to the customer’s location. Additionally, rental vehicles will be provided for customers who experience inconvenience during the maintenance period, if necessary.
The K-Delivery service will be offered free of charge for up to 6 times within 3 years or 60,000 km, and applications can be made through Kia’s integrated reservation center or service centers. (Note: Some costs may apply for customers outside a 20 km radius from a service center.)
Customers will also receive a mobile coupon within 15 days after vehicle release following maintenance. A car wash coupon will be issued a maximum of 6 times within 3 years or 60,000 km, while charging coupons will be issued without a limit before the warranty period expires.
Moreover, Kia will notify EV9 customers about the expiration of the vehicle warranty (5 years) two months prior to expiration, along with reminders for remaining free inspections.
A Kia representative stated, “We are launching a care program that includes OTA remote diagnosis and K-Delivery service to ensure EV9 customers have no inconveniences while using the vehicle,” adding, “We will continuously improve the quality of services, including vehicle care, to ensure a lasting car life with the EV9.”
Lee Sang-jin daedusj@autodiary.kr