On the 22nd, KT Gangbuk/Gangwon Regional Headquarters announced that it has signed a memorandum of understanding with the Gyeonggi Provincial Government and the Gyeonggi Transport Corporation to establish an AI counseling service for the ‘Wide Area Mobility Support Call Center’ (officially titled: Special Transportation Means).
The agreement, signed on the 21st at 5 PM at the Gyeonggi Provincial Office Northern Branch (located in Uijeongbu, Gyeonggi Province), will see KT implement an AI counseling system for the ‘Special Transportation Means (Wide Area Mobility Service)’ operated by Gyeonggi Province and the Gyeonggi Transport Corporation. This service will fully launch in July, allowing clients with severe mobility difficulties in the metropolitan area to register for and receive dispatches.
KT’s AI counselor service is designed to handle customer interactions 24/7, providing predictions for pick-up and drop-off locations based on recent usage patterns, all through simple voice commands such as ‘yes’ and ‘no’. This innovation is expected to significantly improve response rates to the approximately 50,000 monthly calls received by the Wide Area Mobility Support Center, enhancing user convenience.
Oh Myeong-seok, Gyeonggi Province’s Deputy Governor for Administrative Affairs, remarked, “We have implemented this AI counselor at the Wide Area Mobility Support Center to enhance the mobility convenience of the transportation-vulnerable and guarantee their rights. Moving forward, Gyeonggi Province will strive to provide improved administrative services by integrating AI technology into governance.”
Furthermore, Min Kyung-seon, President of the Gyeonggi Transport Corporation, stated, “In line with Gyeonggi Province’s initiative to improve the efficiency of welfare services for citizens through AI, we have introduced AI counselor features at the nation’s first Special Transportation Means Wide Area Mobility Support Call Center. We anticipate significant improvements for customers who previously faced challenges due to congested calls during peak hours in the morning.”
Meanwhile, Sung Je-hyun, Executive Director of KT’s Gangbuk/Gangwon Corporate Customer Headquarters, expressed hope that the introduction of KT’s AI technology will greatly enhance response rates and customer convenience for special transportation requests in Gyeonggi Province, stating, “KT will continue to strive to contribute to life changes and advancements using AICT technology.”
Contact: Lee Sang-jin daedusj@autodiary.kr