Audi Korea has announced that it will carry out ‘free high-voltage battery safety inspections’ for all officially imported Audi electric vehicles until the end of 2025.
This special free safety inspection is part of proactive measures to alleviate concerns and inquiries from Audi e-tron customers, ensuring they can feel secure. The inspection scope, which has previously been limited to specific models, has now been expanded to include all Audi electric vehicle models and will continue throughout the year until the end of 2025.
Currently, the program covers all 15 types of Audi e-tron electric vehicles sold in Korea, totaling 8,355 units. New vehicle customers can also receive a special inspection at any time they desire at an Audi official service center.
Audi e-tron electric vehicles boast a warranty of up to five years or 150,000 kilometers on standard components, including the drivetrain parts (effective from the 2021 model year). Specifically, high-voltage batteries are guaranteed for eight years or 160,000 kilometers. If a vehicle is unable to drive due to a technical defect in the high-voltage battery within the warranty period, support for towing to the nearest Audi e-tron official service center will also be covered.
Moreover, Audi Korea has made information about battery cell manufacturers available on the official Audi Korea website to enhance customer trust and use of their electric vehicles. Additionally, they operate various electric vehicle care programs to ensure that Audi e-tron owners have a ‘reliable electric vehicle’ experience.
Customers owning Audi e-tron vehicles can immediately check for battery-related issues through the instrument panel while driving, charging, or parked, thanks to the Battery Monitoring System (BMS) feature. Furthermore, vehicles equipped with Audi Connect can continuously monitor battery status via the myAudi app, even while charging or parking.
Additionally, Audi e-tron customers can access a 24-hour emergency roadside assistance service, which includes towing services in case of high-voltage battery depletion, among various other scenarios. For vehicles equipped with Audi Connect, the emergency call button inside the vehicle allows immediate connection to Audi customer support.
Furthermore, Audi electric vehicle owners can conveniently find and reserve charging stations, check charging completion status, link credit cards to the e-tron charging credit card, and monitor balance through the e-tron dedicated menu in the myAudiworld app. For customers who find it challenging to charge their vehicles themselves, a ‘Charging on Demand’ service will be provided on weekdays from 10 a.m. to 4 p.m. (scheduled to continue until the end of 2025).
As of September 2024, Audi Korea operates 31 service centers with electric vehicle repair capabilities, along with 14 high-voltage battery maintenance centers. Even if a general service center is utilized rather than an e-tron designated service center, dealers will move the vehicle for service to an e-tron repair-capable service center. All e-tron maintenance centers have a ‘dedicated area’ for electric vehicle fire prevention and are equipped with fire extinguishers and fire blankets for emergencies.
In addition, Audi has established a systematic certification system for training specialized personnel in electric vehicles. Specialized technicians for electric vehicles consist of Electric Vehicle Specialists (EIP), High-Voltage Technicians (HVT), Advanced, and High-Voltage Experts (HVE). Currently, there are 146 HVTs and 48 HVE specialists who can maintain high-voltage batteries, continuously hiring and providing systematic, professional services.
Audi Korea plans to continue enhancing its various electric vehicle care programs so that customers can drive their Audi electric vehicles with peace of mind and safety.
This article was written by Lee Sang-jin at daedusj@autodiary.kr