Encar.com has launched a refund program for customers hesitant to purchase used cars due to heavy rains during the monsoon season, targeted specifically at users of the ‘Encar Trust’ service.
The Encar Trust service supports customers throughout the purchasing process for vehicles that have been inspected and verified by Encar among ordinary dealer listings. Customers using Encar Trust can choose their preferred purchasing method, including ▲ Reliable Delivery, ▲ Reliable Visit, or ▲ Reliable Video Consultation. Additionally, a ‘7-Day Money-Back Guarantee’ allows customers to try the vehicle for seven days before making a final decision.
Consumers who purchase used cars through Encar Trust and receive a flood-damaged judgment within 90 days can get a 100% refund on the vehicle price, title transfer fees, as well as service and shipping costs. This process will be initiated if the car is confirmed to have a flood history different from its vehicle history within 90 days of purchase.
Flood history can be checked using the vehicle’s number on the Insurance Development Institute’s Car History service. However, if insurance has not been filed, it may be difficult to verify, so caution is advised. In such cases, checking service history and details on Automobile 365 may help assess the risk of flood damage.
When evaluating the vehicle in person, signs of ECU and wiring replacements in the engine compartment, mud traces on the trunk floor and fuse box, foreign substances such as mud and mold when pulling the seatbelts fully, or any foul odor when the air conditioner is running can assist in determining flood damage status. Occasionally, seatbelts may be replaced after a flood, so comparing the manufacturing date of the seatbelt bottom with the vehicle’s production year may also be beneficial.
An Encar.com representative stated, “We are operating the refund program to alleviate concerns over purchasing flood-damaged vehicles by directly supporting the used car buying process through our Encar Trust service. We will continue to strive in various ways to ensure customers can trade used cars with confidence under the principle of customer-first.”
Lee Sang-jin daedusj@autodiary.kr