Volvo Cars Korea is officially opening a newly expanded service center in Incheon to improve service quality and offer premium services unique to Volvo.
The Volvo Incheon Service Center, operated by official dealer H Motors, has been providing high-quality services to customers in the Incheon and metropolitan areas since its first opening in March 2013. To respond quickly to the rapidly increasing customer demand in the metropolitan area and provide better services more efficiently, the decision to expand and relocate the Incheon Service Center was made.
The newly expanded Incheon Service Center has transformed into a facility covering a total area of 2,466.74㎡ (about 746 pyeong) across three floors. For the first time in the Incheon area, accident repair facilities have been introduced, with eight work bays allowing for a maximum of 880 general repairs and 120 accident repairs per month. In addition, ‘Volvo Personalized Service,’ which matches technicians directly with customers for tailored service, has also been introduced to provide more specialized and customized service.
In addition, a premium customer lounge will be available for visitors at the service center, ensuring they can relax and experience Swedish premium service during their wait.
To celebrate the opening of the expanded Incheon Service Center, Volvo Cars Korea will offer a variety of promotions for customers who bring their vehicles to the service center. Customers who simply enter their vehicles will receive complimentary vehicle inspection services, while all customers receiving general repairs will receive a Volvo umbrella, and customers receiving accident repairs will receive a Volvo wagon.
Among customers receiving accident repairs, five will be selected through a lottery to receive a Volvo golf bag. Additionally, customers who upload a certification photo from their visit to the Incheon Service Center on social media will receive a Volvo keyring as a gift (while supplies last).
Song Kyung-ran, executive director of customer service at Volvo Cars Korea, stated, “Volvo’s investment and effort to provide high-quality service in the Korean market will continue.” She added, “In accordance with Volvo’s human-centered philosophy, we will continually strive to ensure customers can experience our premium services anytime, anywhere.”
Meanwhile, Volvo Cars Korea plans to expand its service network with a large-scale investment of 111 billion KRW this year, in line with the steadily increasing sales. Additionally, the company intends to continue activities initiated this year with the ‘Volvo Customer Evaluation Group’ to provide more differentiated, customized services.
Lee Sang-jin daedusj@autodiary.kr