Renault Korea has announced that it received the best evaluation among domestic cars in the 2022 Initial Quality Survey conducted by Consumer Insight within six months of new car purchases.
In the ”
, “, conducted by Consumer Insight, which surveys 100,000 car buyers each year, Renault Korea ranked first among domestic car brands in the initial quality results. By calculating the number of problems per 100 vehicles (PPH) for each brand, Renault Korea achieved a score of 85 PPH this year, a 29% improvement from last year’s 120 PPH. A lower PPH indicates fewer problems reported.
Renault Korea’s main sales models, including the QM6, SM6, and XM3, received particularly high scores in evaluation categories such as body/paint, powertrain, steering, noise, and brakes. To achieve this, Renault Korea has been conducting a quality campaign focused on customer satisfaction across the stages of new car development, mass production quality, and service quality since last year, aiming for 100% customer satisfaction with its products and services.
Renault Korea is actively fostering close sharing and collaboration among relevant departments, such as quality, R&D, manufacturing, and sales, to ensure that identified problems during development, testing, mass production, and service processes are resolved quickly and without omission.
The Busan plant, which has received top-level production quality evaluations within the Renault-Nissan-Mitsubishi Alliance, has reinforced its process to ensure that vehicles with quality issues do not leave the production line. Only cars that pass a minimum of three quality inspections at each of the seven inspection stages during the production process can be delivered to customers.
Additionally, to manage the quality of components supplied by partner companies, Renault Korea selects high-risk suppliers for periodic audits. For overseas partners, regular updates on parts quality and logistics are conducted through the Renault Group purchasing system, ensuring that any issues are swiftly analyzed and resolved.
Baek Joo-hyung, head of the quality division at Renault Korea, stated, “The fact that Renault Korea achieved the highest evaluation in initial quality within six months of vehicle purchase is a result of our consistent commitment to a Quality No.1 principle and unified efforts from all employees, including the quality department, towards 100% customer satisfaction.” He added, “In the case of the recently launched XM3 E-TECH Hybrid, we meticulously addressed existing customer inconveniences to ensure that they can experience a vehicle of flawless quality. Renault Korea will continue to work hard to provide customers with unmatched quality value and repay their support.”
Lee Sang-jin daedusj@autodiary.kr